Returns & Exchanges

At ORICO Official Store, we stand behind our high-performance storage and connectivity solutions with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are committed to providing a quick exchange or refund to ensure your workspace remains efficient.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via the official portal within 30 days of delivery, providing your order number and the reason for the return.

• 2.
  Verification & Approval

  Our technical team will review your request within 24-48 hours to confirm eligibility and provide you with a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Pack the item securely in its original ORICO packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 4.
  Shipping & Refund

  Ship the package to our designated service center using a trackable method; once received and inspected, your refund or exchange will be processed within 5 business days.